Privacy Policy

The Baobab Collective Ltd ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use ChatXport software.

1. Information We Collect

1.1 Information You Provide

When you purchase ChatXport or contact us, we may collect:

• Contact Information: Name and email address
• Payment Information: Payments are handled entirely by our payment providers, and we do not receive or store your full payment details.
• Communications: Any messages you send to our support team

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent on pages, referring website
• IP Address: Used for security and analytics purposes

1.3 Information NOT Collected by ChatXport

The ChatXport desktop application does NOT collect, transmit, or store:

• Your WhatsApp messages or chat contents
• Photos, videos, or documents from your chats
• Contact names or phone numbers
• Any data from files you open in the application
• Usage analytics or telemetry from the application

All processing of your WhatsApp exports happens locally on your device. No chat data is ever sent to any server. The application does not transmit any data from your device to our servers. Users are solely responsible for ensuring they have the legal right to access and process any data contained in files opened with ChatXport.

2. Legal Basis for Processing

We process your information based on the following legal grounds:

• Contractual Necessity: To deliver the software you purchased, process payments, provide license keys, and fulfill our obligations to you as a customer.
• Legitimate Interests: To improve our services, ensure security, prevent fraud, and respond to support inquiries.
• Consent: For marketing communications such as product updates and newsletters. You can withdraw consent at any time by unsubscribing.
• Legal Obligations: To comply with applicable laws, regulations, and legal processes.

These legal bases apply where relevant under applicable data protection laws.

3. How We Use Your Information

We use the information we collect to:

• Process your purchase and deliver the software license
• Provide customer support and respond to inquiries
• Send important updates about the software (security patches, major updates)
• Improve our website and marketing efforts
• Comply with legal obligations

4. Email Communications

If you join our email list or purchase ChatXport, we may send you:

• Transactional emails: Purchase confirmations, license keys, download links
• Product updates: Important software updates and security notices
• Marketing emails: Product news and tips (you can unsubscribe anytime)

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or contacting us directly.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Payment Processors: To process your purchase securely
• Email Service Providers: To send transactional and marketing emails
• Legal Authorities: When required by law or to protect our rights

All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• HTTPS encryption on our website
• Secure payment processing through established providers
• Limited access to personal data on a need-to-know basis
• Regular security reviews of our systems

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Maintain your software license and provide support
• Comply with legal and accounting requirements
• Resolve disputes and enforce our agreements

You may request deletion of your personal data at any time by contacting us. Note that we may need to retain certain information for legal or legitimate business purposes. Deletion requests may not apply to information that payment processors are required to retain for legal or financial purposes.

8. Cookies and Tracking

Our website may use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic and usage patterns
• Improve our website and marketing

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

9. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate personal data
• Deletion: Request deletion of your personal data
• Portability: Request your data in a portable format
• Objection: Object to certain processing of your data
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at hello@chatxport.com .

10. Children's Privacy

ChatXport is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

11. International Data Transfers

The Baobab Collective Ltd is based in Kenya. If you access our website or purchase our software from outside Kenya, your information may be transferred to and processed in Kenya or other countries where our service providers operate. By using our services, you consent to such transfers.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

The Baobab Collective Ltd
Email: hello@chatxport.com