Refund Policy

How to Request a Refund

Email us at hello@chatxport.com within 14 days of your purchase. Include your order number or transaction ID and the email address you used for the purchase. You do not need to provide a reason.

Refunds are typically processed within 5 to 7 business days. The refund goes back to the original payment method through Gumroad.

After 14 Days

After the 14-day window, refunds are handled on a case-by-case basis for genuine software defects that we are unable to resolve. To request a late refund, email us with a description of the issue and any relevant details (error messages, screenshots, steps to reproduce). If we confirm the defect and cannot provide a fix or workaround, we will issue a refund.

Support Renewals

The optional priority support renewal ($20/year) is non-refundable, as it covers an ongoing service. If you have concerns about a support renewal charge, contact us and we will work with you to find a fair resolution.

What Is Not Refundable

• Purchases older than 14 days where the Software is functioning as described
• Priority support renewals
• Purchases made with a stolen or unauthorized payment method (these are handled as chargebacks by Gumroad)
• License keys that were shared with or used by unauthorized third parties

Exceptions

• Duplicate or accidental charges are always refunded regardless of the 14-day window.
• If we discontinue the Software entirely and stop providing updates, all customers who purchased within the preceding 12 months will be offered a full refund.

Contact Us

For refund requests or questions about this policy:

The Baobab Collective Ltd
Email: hello@chatxport.com

We typically respond within one business day.