Terms of Service

These Terms of Service ("Terms") govern your use of the ChatXport software ("Software") provided by The Baobab Collective Ltd ("Company", "we", "us", or "our"), a company registered in Kenya.

By purchasing or using ChatXport, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Software.

1. License Grant

Upon purchase or registration, we grant you a limited, non-exclusive, non-transferable, perpetual license to use the ChatXport desktop application on devices you own or control for personal or internal business purposes.

This license permits you to:

• Access and use the Software on devices you own or control
• Use the Software to view, search, and export WhatsApp chat exports
• Use the free tier with a 300-message limit without purchase

2. License Restrictions

You may not:

• Redistribute, sell, lease, sublicense, or transfer the Software to third parties
• Modify, reverse engineer, decompile, or disassemble the Software
• Remove or alter any proprietary notices, labels, or marks on the Software
• Use the Software for any unlawful purpose or in violation of any applicable laws
• Use the Software to process data you do not have the legal right to access
• Share, publish, or distribute your license key

3. Ownership

The Software is licensed, not sold. The Company retains all right, title, and interest in and to the Software, including all intellectual property rights. These Terms do not grant you any rights to the Company's trademarks, service marks, or logos.

4. Payment and Pricing

ChatXport is available in the following tiers:

• Free: Limited to 300 messages per chat. No purchase required.
• Personal: One-time purchase. Unlimited messages for personal use.
• Pro: One-time purchase. Unlimited messages with advanced features for professional use.

Current prices are displayed on our website at the time of purchase. All prices are in US Dollars unless otherwise stated.

Payment is processed through third-party payment providers. By making a purchase, you also agree to the terms of service of the applicable payment provider.

5. Refund Policy

ChatXport is a digital software product delivered as a desktop application. Because the software is accessible immediately upon license activation, all sales are generally final.

We offer a 14-day money-back guarantee on all paid licenses. If you are not satisfied for any reason, contact us within 14 days of purchase and we will issue a full refund. No reason is required. Please see our Refund Policy for complete details.

6. Software Updates

We may release updates, patches, or new versions of the Software from time to time. Your license includes access to updates released during the supported period. We are not obligated to provide updates indefinitely.

7. Privacy and Data Processing

ChatXport is designed to operate entirely on your device. The Software does not transmit your WhatsApp data, chat contents, or personal information to our servers or any third party. All processing occurs locally on your device.

For information about data we collect through our website and purchase process, please see our Privacy Policy.

8. Your Responsibilities

You are solely responsible for:

• Maintaining backups of your files and data before and during use of the Software
• Ensuring you have the legal right to access and process any data you use with the Software
• Complying with all applicable laws regarding the data you process
• Maintaining the security of your license key and not sharing it with others

The Company is not responsible for any data loss. We strongly recommend keeping original copies of your WhatsApp export files in a safe location.

9. Disclaimer of Warranties

THE SOFTWARE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Software will meet your requirements, operate without interruption, or be error-free. We do not warrant the accuracy or completeness of any information processed by the Software.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SOFTWARE.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SOFTWARE SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SOFTWARE.

11. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to your use of the Software or violation of these Terms.

12. Third-Party Services

ChatXport is designed to work with WhatsApp export files. We are not affiliated with, endorsed by, or associated with WhatsApp LLC or Meta Platforms, Inc. "WhatsApp" is a registered trademark of WhatsApp LLC. ChatXport does not access WhatsApp servers, accounts, or services and operates only on files exported by the user.

Your use of WhatsApp and creation of chat exports is subject to WhatsApp's own terms of service.

13. Termination

We may terminate or suspend your license immediately, without prior notice, if you breach these Terms. Upon termination, you must cease all use of the Software and destroy all copies in your possession.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Kenya, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Kenya.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on our website with a new "Last updated" date. Your continued use of the Software after such changes constitutes acceptance of the modified Terms.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and the Company regarding the Software and supersede all prior agreements and understandings.

18. Contact Us

If you have any questions about these Terms, please contact us at:

The Baobab Collective Ltd
Email: hello@chatxport.com